POLICY MANUAL
S&A Sprint Driving School Inc. is committed to maintaining a learning environment centered on safety, professional integrity, and mutual respect. We expect all students and staff to uphold high standards of conduct and prioritize secure practices throughout every aspect of their commercial driver training. By fostering a culture of accountability and excellence, we ensure that everyone contributes to a productive, ethical, and hazard-free atmosphere while pursuing industry certification.
Respectful Workplace Policy
Fostering Professionalism and Community During class
SECTION 1. STATEMENT OF PURPOSE
S&A Sprint Driving School Inc. is committed to maintaining a pedagogical environment rooted in mutual respect and professional decorum. This policy aims to facilitate a secure and constructive educational atmosphere for all participants.
SECTION 2. SCOPE OF APPLICATION
These provisions are applicable to all students, instructional faculty, and administrative staff. This scope encompasses classroom instruction, yard training exercises, and regulated behind-the-wheel operation on public thoroughfares.
SECTION 3. STANDARDS OF PROFESSIONAL CONDUCT
Enrolled students are required to exhibit the ethical standards and integrity necessitated by the commercial transportation industry. Mandatory requirements include civil communication, active cooperation, and strict adherence to established safety protocols.
SECTION 4. PROHIBITED BEHAVIOR
The institution strictly prohibits harassment, bullying, verbal hostility, and physical aggression. Any conduct that fosters an intimidating, discriminatory, or hostile educational climate will be subject to immediate administrative review.
SECTION 5. REPORTING PROTOCOLS
Any individual who experiences or observes a breach of this policy is mandated to report the occurrence immediately to the Campus Office. All allegations will be investigated through a formal, confidential, and systematic review process.
SECTION 6. DISCIPLINARY ACTIONS
Non-compliance with these regulations may result in sanctions, including but not limited to, temporary suspension or permanent expulsion from the program, as deemed necessary to preserve the safety and well-being of the institutional community.
Sexual Violence Policy
Ensuring a Secure Educational Environment
1. PURPOSE AND SCOPE
1.1 S&A Sprint Driving School Inc. is committed to providing a safe, respectful and inclusive learning environment that is free from sexual violence.
1.2 This policy applies to all students and staff in accordance with Ontario career college regulations.
2. SUPPORT AND CONTACT SERVICES
2.1 Students affected by sexual violence have access to supports through the school.
2.2 The School Administrator is the primary contact for services.
2.3 Students may also access community crisis centers or police services if they choose to report an incident.
3. ACCOMMODATIONS FOR AFFECTED STUDENTS
3.1 S&A Sprint Driving School Inc. will accommodate the needs of students affected by sexual violence, including schedule changes or training adjustments.
3.2 Students should contact Administrator, to request these measures.
3.3 Reporting is not a requirement to access these supports.
4. COMPLAINT SUBMISSION AND CONFIDENTIALITY
4.1 Anyone wishing to file a complaint should contact School Administrator
4.2 Step 2 of the Student Complaint Procedure requires the written complaint be submitted directly Administrator.
4.3 The Administrator will document the report and discuss investigation options.
4.4 We take every step to ensure confidentiality and protect those reporting from any retaliation.
5. INVESTIGATION PROCESS AND RESOLUTION
5.1 If an investigation is triggered, the School Administrator will coordinate the process fairly, allowing all parties to respond.
5.2 Possible outcomes range from remediation to expulsion or contract termination.
5.3 Charanpreet Kaur ensures that all records are kept secure and that students are informed of their right to an appeal under the general school policy.
5.4 This policy ensures a transparent and supportive path for all involved.
Student Complaint Procedure – General Guidelines
STUDENT COMPLAINT PROCEDURE – GENERAL GUIDELINES
1. All student complaints must be made in writing.
2. All complaints will be handled as confidentially as reasonably possible.
3. The procedure outlined below must be followed for all formal complaints.
4. If a staff member receives a verbal complaint, they will ask the student to follow this procedure and remind them that a written complaint is required.
5. The School Administration may request copies of any written responses already received from others the student has contacted about the issue.
6. Meetings and written responses will be arranged in a timely and professional manner. No complaint will go unanswered.
7. Records of complaints will be kept at S&A Sprint Driving School Inc. for at least three (3) years.
COMPLAINT PROCEDURE
Step 1 – Instructor
• The student first requests a meeting with the Instructor responsible for the course to discuss the concern verbally.
• The instructor and student will attempt to resolve the issue informally.
• If the matter is not resolved at this level, the student proceeds to Step 2.
Step 2 – School Administration
The student submits a written complaint to the School Administrator using the following contact information:
• School Administrator: Charanpreet Kaur
• Title: Administrator
• Mailing Address: S&A Sprint Driving School Inc., 1-580 Clarke Road, London, ON N5V 3K5
• Email: info@sprintdrivingschool.ca
Procedure:
• The School Administrator at S&A Sprint Driving School Inc. will arrange a meeting within 5 days of receiving the written complaint.
• The student may make an oral presentation of the complaint at this meeting and may have another person present or have that person speak on their behalf.
• The discussion at this meeting will be documented in writing (minuted).
• Within 5 days of the meeting, the School Administrator will provide a written response to the student outlining:
- A summary of the discussion
- Any proposed and/or agreed-upon solution(s)
- A decision statement with reasons, and
- Copies of the meeting minutes.
If the complaint is not resolved at this level, the student proceeds to Step 3.
Step 3 – School Ownership / Management
The student submits a written complaint to School Ownership/Management using the following contact information:
• School Ownership/Management: Mandeep Singh Gill
• Title: Director / Owner
• Mailing Address: S&A Sprint Driving School Inc., 1-580 Clarke Road, London, ON N5V 3K5
• Email: info@sprintdrivingschool.ca
This written complaint should include:
• The School Administrator’s written response and recommended solutions, and
• The student’s comments or objections to those solutions.
Procedure:
• School Ownership/Management will arrange a meeting within 5 days of receiving the written complaint.
• The student may again make an oral presentation and may have another person present or have that person speak on their behalf.
• This meeting will also be minuted.
• Within 5 days of the meeting, School Ownership/Management will provide a written response to the student outlining:
- A summary of the discussion
- Any proposed and/or agreed-upon solution(s)
- A final decision statement with reasons, and
- Copies of the meeting minutes.
EXTERNAL OPTIONS
If not resolved at this level, the student will proceed to contact the Superintendent of Private Career Colleges, Ministry of Training, Colleges and Universities using the following contact information:
Superintendent of Private Career Colleges
Ministry of Training, Colleges and Universities
77 Wellesley Street West, Box 977
Toronto, Ontario M7A 1N3